Frequently Asked Questions
Elmira Vacuum
Your Questions Answered
Get helpful information about repairs, sales, parts, and more, all in one place.
Frequently Asked Questions
At Elmira Vacuum, we believe an informed customer is a confident customer. Here are some of the most frequently asked questions we receive, along with straightforward answers to help you make an informed decision for your home.
Table of Contents
Vacuum Sales and Recommendations
What types of vacuums do you sell?
We carry upright, canister, and central vacuum systems, including premium brands like Cana-Vac, Sebo, Airstream, Henry, and Johnny Vac.
Do you help customers choose the right vacuum?
Yes, we ask about your home, surfaces, and needs to recommend the best vacuum for your specific situation.
Can I compare vacuum models in-store?
Yes, you’re welcome to test different models in the store before making a purchase. We have a large showroom space where we have out-of-the-box equipment to test and try on both carpeted and bare floor areas.
Do you sell vacuums for people with allergies?
Absolutely. Many of our models include HEPA filtration to reduce allergens.
Do you offer vacuums for pet owners?
Yes, we carry vacuums specifically designed to handle pet hair and dander.
Are the vacuums you sell better than big-box brands?
Yes. We focus on high-end, long-lasting vacuums that outperform most retail options.
Can I buy attachments separately?
Yes, we offer a wide range of attachments, including both brand-specific and universal options.
Do you carry cordless or battery-operated vacuums?
We carry a selection of cordless vacuums with strong suction and long battery life.
Do you offer refurbished vacuums?
Occasionally, yes. Please contact us to explore our available options.
Do you provide user training or demos?
Yes. We walk you through setup, features, and maintenance when you buy from us.
Brands We Carry and Support
What brands do you sell?
We sell Cana-Vac, Sebo, Airstream, Henry, and Johnny Vac.
What brands do you repair?
We repair Dyson, Electrolux, Kenmore, Bissell, Hoover, Dirt Devil, and many others.
Can you get parts for all these brands?
Yes, we stock or can order parts for every brand we carry, as well as many others.
Are these brands under warranty?
Yes. Each brand comes with its manufacturer’s warranty. We’ll explain what’s covered.
Are your repair parts original or generic?
We use original parts whenever possible, but offer high-quality generic alternatives when necessary.
Do you repair brands you don’t sell?
Yes. We repair many brands we don’t sell, as long as parts are available.
Do you carry brand-specific accessories?
Yes, including filters, bags, belts, and custom attachments.
Do you sell Miele vacuum cleaners?
We don’t sell Miele vacuum cleaners, but we do service them. Miele only provides a five-year warranty. Instead, we sell SEBO vacuum cleaners, which have a ten-year warranty.
Is Cana-Vac suitable for larger homes?
Yes. Cana-Vac systems are ideal for large spaces and central installations.
Can I special order a vacuum model from these brands?
Yes. If we don’t stock a specific model, we can usually order it.
Repair Services
Do you offer vacuum repairs?
Yes, we repair most residential vacuum brands and models.
Do you have someone who will come to my home for a service call?
Yes, however, we usually need to bring the vacuum cleaner back to the shop for repair, so we prefer that you bring it in if possible.
How long do repairs take?
Most repairs are done in one to two business days.
What types of problems can you fix?
We fix clogs, loss of suction, motor issues, broken belts, and more.
Do I need an appointment for repairs?
No. You can drop off your vacuum at any time during business hours.
Do you repair both portable and central vacuums?
Yes, we repair all types of vacuums.
Can you fix older models?
Yes, if parts are available, we can often repair older units.
Do you charge a fee to look at a vacuum?
We provide a free initial assessment and quote.
Do you clean vacuums as part of the repair?
Yes, we clean internal components as part of our service.
Do you guarantee your repairs?
Yes. We stand behind our work with a service warranty.
Repair Quotes and Diagnostics
How do I get a repair quote?
Bring your vacuum in or call us for assistance. We’ll inspect it and provide an estimate.
Is the quote free?
Yes, our basic inspection and quote are free of charge.
Do you quote over the phone?
Yes, we can provide general estimates based on your description.
What if the repair costs more than expected?
We’ll call you first before proceeding with any additional work.
Can I decline the repair after getting a quote?
Yes. There’s no obligation if you choose not to proceed.
Do you price match other repair shops?
We offer fair and competitive pricing, but we do not participate in price matching.
What if I bring in multiple vacuums?
We’ll provide separate quotes for each unit.
Do you provide receipts and documentation?
Yes. Printed receipts and documentation accompany all repair services.
Can I get a written estimate for insurance?
Yes. We can provide written assessments upon request.
Do you inspect vacuums even if not purchased from you?
Yes. We service and assess all vacuums, regardless of where they were purchased.
Parts and Accessories
Do you sell replacement vacuum parts?
Yes. We have a wide inventory of parts in stock.
Can you help me find the right part?
Yes. Bring your vacuum or part, and we’ll match it.
What if you don’t have the part I need?
We can order parts quickly from our suppliers.
Do you carry HEPA filters?
Yes. We offer HEPA filters for a wide range of brands and models.
Can I buy vacuum bags in-store?
Yes. We carry vacuum bags for a wide range of brands, including Kenmore.
Do you sell belts and hoses?
Yes. We stock belts, hoses, and most common wear parts.
Are your parts genuine or aftermarket?
We carry both. We’ll recommend the best option for your vacuum.
Can I get an accessory for a discontinued vacuum?
Sometimes. We’ll check availability with our suppliers.
Do you install parts if I buy them from you?
Yes. We can install parts for you, usually on the spot.
Are your parts covered by warranty?
Yes. Most parts come with a manufacturer’s or in-store warranty.
Central Vacuum Systems
Do you sell central vacuum systems?
Yes. We carry Cana-Vac central vac systems.
Do you install central vacs?
Yes. We offer complete installation services.
Can I retrofit a central vac into my existing home?
Yes. We specialize in retrofitting systems into finished homes.
How long does installation take?
Most installations are completed within one day.
Do you service central vacuum systems?
Yes. We repair and maintain most central vac brands.
What are the benefits of a central vac?
They’re quieter, more powerful, and improve air quality.
Is Cana-Vac a good brand?
Yes. Cana-Vac is renowned for its durability and firm performance.
Do you offer accessories for central vacs?
Yes. We carry inlets, hoses, brushes, and a variety of other accessories.
Can you upgrade an old central vacuum system?
Yes. We can replace motors or parts to improve performance.
Do you offer free consultations?
Yes. We’ll assess your home and recommend a system.
Product Availability and Special Orders
Do you keep all vacuum models in stock?
We offer a wide range of popular models and can quickly order others upon request.
How long do special orders take?
Most special orders are delivered within a few business days.
Can I prepay for a special order?
Yes. We can process payment and reserve your item.
Do you notify me when an order arrives?
Yes. We’ll call as soon as your item is ready.
Can you get discontinued items?
We’ll try. If parts exist in the supplier’s inventory, we’ll source them.
Do you offer rain checks for out-of-stock items?
We can take your info and notify you when it’s back.
Are special orders returnable?
It depends on the item. We’ll let you know before you order.
Can I place an order by phone?
Yes. You can call us to reserve or order any of our products.
Do you sell commercial vacuums?
We focus on residential models but may special order commercial units.
Do you offer layaway or holds?
We can hold items with a deposit. Call for details.
Warranties and Guarantees
Do your vacuums come with warranties?
Yes. All new vacuums include a manufacturer’s warranty.
How long is the typical warranty?
Warranty periods vary by brand, typically one to five years.
Do repairs come with a warranty?
Yes. We guarantee our repair work for a set period.
Do you handle warranty claims in-store?
Yes. We assist with manufacturer warranty processing.
What’s covered under warranty?
Coverage varies. We’ll explain what’s included with each item.
Are used or demo units under warranty?
Some demo models include limited warranties – ask for details.
What if a part fails after installation?
If your product is under warranty, we’ll replace or repair it at no charge.
Do accessories come with warranties?
Some do, depending on the brand and type of product.
Can I purchase extended warranty coverage?
Not directly, but some brands include more extended warranties.
What if a repair fails shortly after service?
We’ll fix it again promptly under our service guarantee.
Customer Service and Support
How do I contact Elmira Vacuum?
Please call, email, or visit us in-store during our business hours.
What are your business hours?
Please visit our contact page for our current hours of operation.
Do you answer messages after hours?
We respond to voicemails and emails as soon as possible.
Will I speak to a real person?
Yes. Our staff answers all calls personally.
Do you offer over-the-phone support?
Yes. We’re happy to help diagnose simple issues by phone.
Can I request a callback?
Yes. Please leave a message, and we’ll return your call promptly.
Do you provide maintenance reminders?
Not yet, but we’re happy to advise on service intervals.
Can I leave my vacuum after hours?
Please drop off during open hours. Please contact us if special arrangements are required.
Do you keep records of past repairs?
Yes. We keep service records to help with future maintenance.
Do you offer pickup or delivery?
Currently, all services are in-store only.
Store Location, Hours, and Visits
Where is your store located?
We’re in Elmira, Ontario, just off the downtown core on Church Street. See our contact page for details.
Do you have parking on-site?
Yes. Free customer parking is available directly outside our store.
Are you wheelchair accessible?
Yes. Our store is fully accessible.
Can I bring my vacuum in without calling first?
Yes. No appointment is needed for drop-offs.
Are you open on weekends?
Check our contact page for up-to-date weekend hours.
Do you close for holidays?
Yes. We are closed on most major holidays.
Do you sell vacuums directly from your store?
Yes. All sales are handled in-store.
Can I bring in my vacuum for a demo?
Yes. We can show you how to use or test your machine.
Can I pick up parts the same day?
Yes. Many parts are in stock for immediate pickup.
Is your store easy to find?
Yes. We’re located just a few steps away from the main intersection of Arthur Street and Church Street. Call us if you need directions.